Maintenance Requests

Sometimes things can go wrong, quite unexpectedly. Depending on the urgency of the problem you can either give us a call or send us an online maintenance request. Between 9am and 5pm Monday to Friday, we'll be here to take your call. Outside of those hours, we'll have prompts for you to follow so you can reach all the right people. Regardless of the problem, we’ll do our best to fix it as soon as possible.

Please avoid using any non Cayzer approved tradesmen for after-hours repairs as this may result in an extremely high invoice which may not be reimbursed at the full amount. It is highly recommended, as per your lease agreement, that you follow the below procedure for any urgent after hours repairs.

If your repair is urgent, please:

a. Check your lease agreement for tradesperson contact details

b. Call 9699 5999 and follow the prompts

Urgent repairs include:

  • Burst hot water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Serious storm or fire damage
  • Flooding or serious flood damage
  • Failure or breakdown of services provided by the landlord for hot water, cooking, water, heating or laundering
  • A failure or breakdown of the gas, electricity, or water supply
  • Any fault or damage in the premises that makes the premise unsafe or insecure
  • An appliance fitting or fixture which is not working properly and causes substantial amount of water to be wasted

For any non-urgent repairs, please complete the form below:

My property details *

My details *

Maintenance details *

Tradesperson access

How will the tradesperson access the property?